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This scrub stone is amazing! It effectively exfoliates without being too harsh on the skin. My complexion has noticeably improved since I started using it. Will definitely repurchase


"I was skeptical at first, but after using the Poldora Organic Lash Serum for a month, I can see a significant difference in the length and thickness of my lashes. It's now a staple in my beauty routine!


Finally, a brand that delivers on its promise of organic and natural cosmetics! Poldora's products are effective and gentle on the skin. I feel good about what I'm putting on my face. Highly recommend


We have answers!

Orders & support

At Poldora, we are committed to providing you with the best possible shopping experience from start to finish. Our Order Support team is here to assist you every step of the way, ensuring that your orders are processed smoothly and any issues are promptly addressed.

Tracking and Updates:
Once you place your order with us, our Order Support team ensures that you receive timely updates on the status of your shipment. You will receive a confirmation email with your order details and tracking information, allowing you to monitor the progress of your delivery every step of the way.

Customs Assistance:
Navigating customs procedures can sometimes be daunting, but our Order Support team is here to make it as seamless as possible for you. Whether you have questions about potential customs fees or need assistance with documentation, we are here to help ensure that your order reaches you without any unexpected delays or costs.

Shipping Inquiries:
If you have any questions about shipping options, delivery times, or shipping fees, our Order Support team is just a message away. We can provide you with detailed information about our shipping policies and help you choose the best shipping option for your needs.

Return and Exchange Assistance:
We understand that sometimes returns or exchanges may be necessary, and our Order Support team is here to make the process as hassle-free as possible for you. Whether you need assistance initiating a return, tracking a return shipment, or have questions about our return policy, we are here to assist you every step of the way.

Contact Us:
If you have any questions, concerns, or require assistance with your order, please don't hesitate to reach out to our Order Support team. You can contact us via email at info@poldora.com, or by whatsapp at +447557957749 . Our dedicated team members are standing by to provide you with the support you need.

At Poldora, your satisfaction is our top priority, and our Order Support team is here to ensure that your shopping experience is nothing short of exceptional. Thank you for choosing us for your shopping needs.


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When will my order be delivered?

Deliveries to Europe and USA usually take 4-6 days.
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Do I need to make any additional payments at customs?

Absolutely not! We understand the importance of a seamless shopping experience, which is why we've taken care of any potential customs fees for shipments to the European Union with our DDP (Delivered Duty Paid) shipping. For orders under $800 to America, you won't have to worry about taxes either. Plus, our shipments to Switzerland are typically treated as samples, arriving at your doorstep without any additional taxes. Rest assured, your order will arrive without any unexpected costs or delays at customs. Contact us

How much is the shipping fee? How much do I need to spend to qualify for free shipping?

Customer satisfaction is our priority, so we strive to make your shopping experience even more enjoyable. Shipping is completely free for orders over $50 for USA and Europe shipments. For orders below $50, the shipping fee is only 9$. Take advantage of this opportunity to enjoy free shipping by reaching these specified thresholds and make your shopping experience more economical!

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Can you provide information about the return process?

Your satisfaction is our priority, which is why we offer a hassle-free 30-day return window for unused products. In the rare event of an issue not attributed to us, you'll be responsible for the return shipping fee. Our dedicated customer service team is here to guide you through the return process. Simply reach out to us through the "Contact Us" section with your order number, and we'll initiate the return process promptly. Contact us